Making Remarkable Service Tangible
We work very hard for you and want you to know what we do on your behalf. We look for opportunities to communicate and educate you about your case and the legal process. Our unique set of Client Reports demonstrates our commitment to you and your case. Our core Client Reports are bound and personalized documents (most run from 10 to 35 pages) and are full of analysis, information and educational material all specific to you and your case. We know of no other law firm that promises to deliver such a comprehensive set of documents to their clients.
We promise six core Client Reports for all personal injury cases:
- The Welcome Kit: We give this to prospective clients so they know about our firm and the services we provide. It includes an overview of our services and a case timeline. The Welcome Kit explains what we will do for you and when we will do it.
- The Case Kick-Off Letter: As we start work on your case, we will send you this letter that explains all the steps we have taken in your case and what will happen next. It will explain the claim letter, the collection of medical records and the specifics of the investigation we conduct on your behalf.
- The Investigative Report: After we complete our initial investigation into the incident in which you were injured, we will present you with an Investigative Report. This document includes all the information we have about the incident, including copies of documents and records, photographs and witness statements. We use it to make sure we have all the facts correct in your case.
The Case Assessment: Perhaps the most important single document that we prepare and the heart of the work we do for you, the Case Assessment explains all the details of your case and tells you the value of your case. It includes a detailed analysis of liability and damages, a review of what the case would look like at trial and the value at trial and in settlement. We calculate a current value and net current value of the case. We include a recommendation on how best to proceed and use the Case Assessment as the springboard for settlement talks.
- The Settlement Proposal: This is a report that we present to the defense in an effort to settle your case. It shares our analysis of the case with the defendant – usually an insurance company – and presents our settlement demand. It includes all the information and records they will need to assess the case presented in a framework that benefits our clients. Our unique Settlement Proposal demonstrates the thoroughness of our case development and has enabled us to settle cases as early as possible for the largest amount of money.
- Case Closing Report: After settling a case, we provide you with this report that tells you exactly how much money you will receive and when you will receive your check.
In addition to our core Client Reports, we also provide the following to our clients as their case may require:
- Claim Letter Acknowledgement: We notify you when we receive an acknowledgement to our claim letter and what that means for you.
- Deposition Guidelines: A comprehensive guide that explains what a deposition is and how to prepare. Yes, we will be there by your side.
- Defendant Medical Exam Guidelines: Defendants can request that you undergo a medical exam by their doctor and this report explains the process, how to prepare and what to do at the exam.
- Suit Report: We try to settle cases before filing a lawsuit, but if we file a lawsuit, we will send you this report that explains all the steps of the lawsuit process.
- Trial Report: If your case goes to trial, we will present you with this report that helps you prepare for the trial and explains exactly how we will present your case.
- New York No Fault Guidelines: For clients injured in a motor vehicle accident who qualify for No Fault, we provide this report that explains No Fault insurance and helps clients receive the maximum benefits from No Fault.
- Workers’ Compensation Guidelines: For clients injured on the job in New York, we provide this report that explains the Workers’ Compensation program and helps clients receive the maximum benefits from Workers’ Compensation.
- 50-H (Statutory Hearing) Guidelines: In cases against municipalities and municipal agencies in New York, defendants are entitled to request a deposition before we file suit. This report explains what a 50-H is and how to prepare. Yes, we will be there by your side.
- 50- H Medical Exam Guidelines: In cases against municipalities and municipal agencies in New York, defendants can request that you undergo a medical exam by their doctor and this report explains the process, how to prepare and what to do at the exam.
- No Fault Medical Exam Guidelines: New York No Fault insurers can request that you undergo a medical exam by their doctor and this report explains the process, how to prepare and what to do at the exam.
- Workers’ Compensation Exam Medical Guidelines: New York Workers’ Compensation insurers can request that you undergo a medical exam by their doctor and this report explains the process, how to prepare and what to do at the exam.
- Lien Letter Explanations: Some clients incur liens as their case develops. In each instance, we provide a detailed explanation to the client of the nature of the lien, what it means and the impact it will have on any settlement or court award.
Committing All the Time We Need to Deliver Remarkable Service
Just as important as what we track is what we do not track. We do not track billable hours. Each of us will spend whatever time is necessary to do the best job possible on our cases. That’s our commitment to remarkable service.