Our Promise to You
Remarkable service, that’s our promise. We make a simple promise to our clients: we will deliver personal service built on the values of communication, education and responsiveness. You will have one attorney working with you from the beginning of your case to the end and our whole team working to support you.
Communication: We want you to know everything about your case and everything that happens with your case. Every time we touch your case, we reach out to touch you. We make a call, send a letter or an email. We work very hard for you and want you to do know what we are doing for you.
Education: You deserve to know what your case is worth and what is happening with your case. Our services include delivery of our Client Reports, a series of educational documents developed just for you that explain every aspect of your case and inform you about the entire legal process.
Responsiveness: We respond as quickly and as thoroughly as possible. If you call our office we will help you right away. If your attorney is not available, we guarantee a call back from your attorney within 8 business hours. Responsiveness also means we move your case as fast as possible.
We are professionals committed to doing excellent work for our clients. We treat our colleagues and our clients with respect and dignity and we never forget that we work for you. We have a goal of delivering remarkable service to our clients.
We are on a mission to infuse all we do for you with excellence, respect and dignity.
As part of our remarkable service, we provide the following:
Client Reports – Making Great Service Tangible:
Not only do we tell you that we work hard on your case, we show you through our Client Reports. This unique series of personalized reports ensures that you know exactly what is happening with your case, the value of your case and the legal and settlement process for your case.
These are comprehensive bound documents running from 12 to 35 pages of detailed analysis and explanation. They educate you and empower you to ask questions and make decisions about your case.
We know of no other law firm offering a service like our Client Reports. You can see and touch the excellence we deliver to you in our Client Reports.
Published Performance Standards:
Saying we do a good job is one thing; we show the facts too. We have established a set of Performance Standards for responding to you, moving your case and delivering on our promise.
We understand that your case is the most important case to you and we see every case we accept as an opportunity to do our best work yet.
Consider these commitments:
- Every time we touch your case, we reach out to touch you: a phone call, a letter or an email, some way to make sure you know that we are working hard for you.
- You will have one lawyer from start to finish and an entire team working for you.
- Our entire team will know your case and stand ready to serve you, to answer any question, to take any step that will make a difference.
- Call our office and we will do our best to help you right away.
- If you need to speak with your attorney and he or she is unavailable, we guarantee a response from your lawyer within eight business hours.
- We provide the expertise needed to unlock the full value of your case. We work with the leading experts in their individual fields to assemble a team of experts needed to make the most of your case.
- We have developed a Settlement Process that emphasizes early settlement and maximum compensation.
- Our trial preparation and work has won awards and has other attorneys hiring our attorneys to handle their cases.
- We will do all we can to make the most of your case.
Squeezing Every Day Out of the Legal Process
The legal process can be terribly slow. We do everything we can to not only move your case as fast as possible, but to squeeze out every day from the process. We have developed a Settlement Process that emphasizes early settlement and maximum compensation. Remarkable service means when the process is slow, we find a way to move your case fast.
Maximizing Compensation for our Clients
We can tell you about our million dollar cases, but what matters to you is your case. We do everything we can to maximize the money you will receive for your case. We thoroughly investigate every case, analyze all your medical records, conduct thorough case law review and apply all our legal, presentation and negotiating skills to get you the most money for your case.
Remarkable service means getting every possible dollar for your case.